Returns & Refund Policy
Last Updated: 28 March 2026
Thank you for shopping at TSeven. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in the original packaging
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Include proof of purchase or order number
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Clearance or final sale items
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Personalized or custom-made products
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Used or damaged items not due to our error
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Hygiene-related items (if opened)
Return Process
To start a return, please contact us at: sales@tseven.us
Include the following information:
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Order number
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Reason for return
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Photos (if item is damaged or defective)
Once your return request is approved, we will provide return instructions and the return shipping address.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 3-5 business days. Processing time may vary depending on your bank or credit card provider.
Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at sales@tseven.us.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We may request photos to resolve the issue quickly.
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, the order may already be processed or shipped and cannot be canceled.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still have not received your refund, please contact us at sales@tseven.us.
Contact Us
If you have any questions about returns or refunds, please get in touch with our customer support team at:
Email: sales@tseven.us
Phone: +1 443 851 9873
Business Hours: Monday–Friday, 9:00 am – 4:00 pm